Legal information and consumer rights
Terms, warranties and your statutory rights under Australian Consumer Law (ACL) for Zelnoravi auto painting services.
Overview — Terms of use
Zelnoravi provides automotive painting and refinishing services. By engaging our services you agree to these terms, including payment, delivery and workmanship provisions. Our terms do not exclude rights or remedies you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
- Service quotes are valid for 30 days unless stated otherwise.
- We use professional-grade paints and follow industry safety and environmental practices.
- All services are subject to our standard job acceptance process and final inspection.
Consumer guarantees & warranty (Australia)
Under the ACL, services we supply come with non-excludable guarantees that they will be provided with due care and skill, fit for any specified purpose and delivered within a reasonable time. Where a service fails to meet a consumer guarantee, you are entitled to a remedy such as re-supply, repair, or refund.
Please retain your invoice and any job reports to assist with warranty claims.
Standard service warranty
| Item | Warranty |
|---|---|
| Paint adhesion | 3 years* (subject to recommended care) |
| Colour match | 12 months for covered panels |
| Workmanship | 6 months |
Repairs, returns and claims process
If you believe work is faulty, contact us within a reasonable time using details in the header or Contacts. We will assess and, where appropriate, arrange repair or remediation at *** charge. We may require inspection and photographic evidence before authorising repairs.
- Contact Zelnoravi via phone or email with invoice details.
- Provide photos and description of the issue.
- We will arrange inspection and advise next steps.
Excluded items
Claims do not cover damage from:
- Subsequent collisions, misuse or neglect.
- Improper third-party repairs or modifications.
- Normal wear, stone chips, or environmental damage without prior protective coating.
Frequently asked legal questions (Accordion)
Privacy, data handling & cookies
Personal data we collect during service delivery is handled according to our Privacy Policy. We retain records necessary for service history, warranty verification and legal obligations. We use cookies to enhance site functionality — see the cookie notice on this page.
Intellectual property & site use
All content on this site, including text, images and logos, is the property of Zelnoravi unless otherwise stated. You may view and print material for personal, non-commercial use only. Any other use requires prior written permission.
Third-party trademarks remain the property of their respective owners.
Limitation of liability & governing law
To the extent permitted by law, Zelnoravi's liability for loss or damage arising from our services is limited to the remedies provided under the ACL. We are not liable for indirect or consequential loss except where the law does not allow such exclusion.
These terms are governed by the laws of the Commonwealth of Australia and the state of New South Wales. Any dispute should be raised with our team in the first instance; unresolved disputes may be referred to the relevant Australian dispute resolution authority or small claims tribunal.
Accessibility & safety
We aim for accessible information and safe workshop practices. If you require documents in an alternative format for accessibility reasons, contact us and we will assist.
